Call handling is one of the most time-consuming tasks for restaurants. Ignore it and you will be seeing so many dissatisfied customers even before they step into your restaurant. This may eventually lead to less footfall, leading to a loss in business revenue and negative brand perception.
So, what’s the solution? Hiring extra staff to handle calls? No, it will lead to excessive costs. The right answer is AI Phone Answering Service for restaurants. Why? Let’s find out.
1. Be Available 24/7 for Your Customers
According to NICE’s 20244 Digital-First Customer Experience Report, nearly all consumers (95%) believe that customer service has an impact on their brand loyalty. With a good AI voice ordering for restaurants, your customers can reach out to you whenever they want. The voice AI will address their queries and take orders round the clock for you. No human staff is needed to handle your calls, unless it is a specific request. Thus, 24/7 availability will help you improve customer satisfaction and brand loyalty.
2. No Errors in Food Orders Anymore
With AI voice ordering on restaurants, the chances of human errors are minimized. AI systems process and repeat orders to confirm them to avoid the risk of errors due to miscommunication or noisy environments.
3. No Longer Wait Times
If calls need to be rerouted, AI phone answering service for restaurants can quickly prioritize incoming calls and route them quickly. It helps reduce wait times. Reducing wait times even by 30 seconds can lead to higher customer satisfaction.
4. Highly Affordability of Voice AI
When you hire an employee for customer service and order processing, you will need to pay them salary, insurance, and other employee benefits, which is ultimately an additional cost for restaurants. However, with AI voice ordering on restaurants, all you need is an upfront cost – a one-time buying cost. Some voice AI services have subscription-based pricing, which is still lower than what a human employee would cost.
5. Better Reservation Management
AI voice call handling services can handle reservation requests seamlessly. They can confirm and even modify reservations easily. So, implementing voice AI means reduced booking errors and a more organized dining area during peak hours, ensuring a positive dining experience.
6. Upsell Additional Items
The best part about using an advanced voice AI call handling system is that AI phone answering service can be programmed to suggest additional items based on customers’ preferences, such as side dishes, popular appetizers, and drinks.
7. Lower call abandonment rates
You lose a significant number of customers with a higher call abandonment rates. By integrating voice AI phone answering, you will never miss a call and disappoint your customers, leading to higher customer retention rates.
8. Personalize Your Interactions
Using AI in your restaurants doesn’t mean your customers will hear the same thing. These days, AI has become more advanced, allowing you to personalize your interactions. Voice AI call agents can remember customers’ frequent previous orders. This will not only make things easier for your customers but will encourage customers to return.
9. Improved staff efficiency
With AI phone answering service for restaurants, your staff can focus on more critical in-restaurant duties, such as preparing food and serving guests. As a result, your restaurant can serve more customers smoothly.
10. Accurate Delivery Every Time
Since AI-powered voice call agents have higher order-taking accuracy, your restaurant will also be able to deliver correct food orders to the correct addresses. This means fewer mistakes and customer complaints.
11. Automated Menu Updates
With a 24/7 AI phone agent built for restaurants, your restaurant will be able to provide accurate menu details. If programmed correctly and data is fed timely, it can also update your customers on special dishes and available items.
12. No Inconsistent Behavior
Sometimes, customers get furious even for tiny details but things can escalate if they meet a person who reacts instead of responding politely. Unlike humans, AI phone agents maintain a consistent, friendly tone and language that helps create a professional and welcoming atmosphere for customers.
13. Real-Time Order Processing
AI phone agents can be integrated into other systems in restaurant kitchens to instantly process orders. With AI integration in restaurants, you can ensure smoother kitchen operations and faster service.
14. Less Stress for Employees
As AI phone answering service for restaurants can handle complaints, orders, direction requests, and other customers’ queries on phones, your employees will face less stress during rush hours, leading to happier staff, which will result in better customer service.
15. Adaptable to Better Serve Customers
Many AI phone agents learn from customers’ past interactions and adjust their responses. It will help your restaurant to better serve the individual preferences of your customers and a more pleasant experience.
Let GrubCall handle the tedious repetitive task of answering your phones for you. Our conversational voice Ai solution doesn’t just solve issues, but can help prevent issues from happening within the restaurant as well. With so many benefits at a low cost, your restaurant is more likely to save huge and make more money. All you need is the right 24/7 AI phone agent built for restaurants.