When we hear the term “AI” in restaurants, the first thing most of us think about is robots serving tables and taking over the jobs of chefs. However, at present, AI is taking on tasks that don’t include robots but voice AI that talks to your customers. Some people may not even realize that they are talking to AI because advanced voice AI food ordering system for restaurants are so good that they talk like real people, like you and me. Maybe that’s why many companies also refer to their voice AI as conversational voice AI.
Read on to learn how voice AI built for restaurants can level up order fulfillment efficiency.
1. Round the Clock (24/7) Availability
The best thing about having a conversational voice AI system is that it doesn’t get tired. It doesn’t need sleep, food, or breaks to work at full efficiency. Thus, restaurants implementing voice AI food ordering systems can ensure that they never miss a food order, no matter at what time a customer calls in.
So, you can give your customers the flexibility to also call during off hours, late at night, and early morning when your restaurant is closed.
Plus, if your staff is busy serving guests, you won’t have to worry about taking orders because voice AI built for restaurants has got your back.
2. Take Each Order Correctly Every Single Time
According to a 2021 study by Restaurant Dive, 63% of consumers reported receiving at least one incorrect food delivery order, and 66% of consumers hold restaurants accountable for this inaccuracy. That’s not all! Around 20% of consumers advise their friends and family to not use a food delivery service after receiving an inaccurate order.
Fortunately, once a voice AI food order system for restaurants is implemented, you can ensure that every order that reaches your kitchen is correct.
So, relax and make your customers happy with your conversational voice AI by improving your order fulfillment efficiency.
3. Process Your Food Order/Requests Faster
We all know it! Taking phone orders can be time-consuming, especially when a customer is asking for detailed explanations or take long pauses to discuss with friends what to order in the middle of the call.
Voice AI built for restaurants, such as GrubCall AI’s Food’e, can speed up the order-taking process by guiding customers through the menu more efficiently, understanding natural language commands, and making quicker decisions.
So, your restaurant will become capable of handling more orders per hour.
4. Scale Your Restaurant without Additional Costs
As a restaurant business grows, the number of phone orders also goes up, which can easily overwhelm human staff. Hiring another employee to handle calls increases labor costs.
The solution to this problem is to invest in conversational voice AI that can scale based on your evolving needs without incurring additional costs.
Whether you are receiving 10 or 100 phone orders, voice AI built for restaurants can easily handle them.
5. Consistent and High Quality Customer Service
Restaurants can’t afford negative reviews. Did you know 94% of customers say they avoid a business because of negative online reviews?
Service quality and consistency can quickly go down when there are so many calls or the same employees taking care of guests in the restaurant also handle your calls!
You can’t blame them! Humans have only so much capacity to juggle all the tasks at once.
Unlike humans who can be forgetful, flustered, or tired, a Voice AI food ordering system for restaurants can deliver the same high level of service to every customer and the same polite interaction. It leads to improved brand consistency, more happy customers, and positive reviews.
6. Reduced Wait Times for Customers
Long wait times, calls on hold, and missed calls – all sound different but lead to only one thing – potential customers lost to your competitors!
When your customers have to wait to get in touch with you and place their order, they quickly hang up and order at other restaurants even if they are a bit far.
A voice food ordering system for restaurants can pick up calls of your customers instantly and start assisting them right away!
7. Free Your Staff to Handle More Critical Tasks
All guests have different orders and preferences. This means they need more immediate and personalized attention. Sometimes, even a little deviation or inconvenience can lead to dissatisfied customers in restaurants.
By implementing voice AI built for restaurants for call handling, you can free your staff from managing phone orders and direct their attention to more critical tasks. It allows restaurants to improve overall operational efficiency and order fulfillment.
8. Personalized Customer Experience
Using AI doesn’t mean your customers will listen to robotic sound and fixed questions. Advanced voice AI call agents can help make customer experience more personalized and positive.
A voice AI built for restaurants can recognize returning customers, remember their previous orders, and make personal recommendations or suggest popular items/promotions based on their references.
Your customers will thank you for providing the convenience of talking to someone who already knows what they like.
So, stop waiting and get the best voice AI food ordering system for your restaurant now.